My Cameras

I Have Followed The Steps In “How Do I Register On My Mobile Device?”, But I Still Can’t Get It Paired Successfully. What Should I Do?

Let’s do a step-by-step check!

  1. Check the power supply status, and make sure to use the original power cable and transformer charger provided by Beseye.
  2. Make sure your internet connection is stable. You can download the free Speedtest app to check if your internet bandwidth is sufficient.
  3. Check your Wi-Fi configuration: What Are The Wi-Fi Requirements For Using Beseye ?
  4. Contact your internet service provider to find your Wi-Fi frequency (5GHz or 2.4GHz).
  5. Restart the Beseye app and Beseye camera(unplug and re-plug).
  6. Restart your home’s Wi-Fi machine. Please wait 10 seconds before turning it on again.
  7. Check with your Wi-Fi machine’s customer service to see if its internal setting is 2.4GHz.
  8. Make sure that your Wi-Fi router software has been updated to the latest version. If you can’t be sure, please contact your Wi-Fi machine’s customer service.
  9. Improve your wireless network signal:
  • Move your Wi-Fi machine to a new location to improve signal strength. Usually, you will receive better signal throughout your home if the Wi-Fi machine is placed in the center of your home.
  • Move wireless devices such as wireless phones and microwaves away from your router. Wireless interference from these devices may cause problems when attempting to connect over a wireless network.
  • Lift the router off the ground. A router on top of a bookshelf or desk gives a better signal than one behind or under the furniture.
  • Avoid placing metal objects or objects which emit electromagnetic waves near the Wi-Fi machine or camera.
  • If the Wi-Fi signal is unstable, consider using Beseye's wired network adapter or purchasing a Wi-Fi extender.


Reference articles:



Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request