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I forgot my password and clicked on the [Forgot Password] link. However, I haven't received the E-mail that allows me to reset my password. What should I do?

1. If you did not receive an E-mail sent by no-reply@beseye.com after a few minutes, try checking your Junk mail box.

2. If both your inbox and junk mail box do not contain the [Beseye] Account Password Reset E-mail, please return to the computer login page of [My Camera], click on the [Forgot Password] link, then re-enter the E-mail address that you've used during the registration, and then click [Send]. The support system should re-send an account reset E-mail to that E-mail address.

3. If you still failed to receive the password reset E-mail, it would probably mean that you did not use this E-mail address during registration.

 

Reference articles:

What should I do if I forgot my password?

How do I change my account?

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