Let’s review your Wi-Fi configurations to see if they match Beseye Pro's Wi-Fi requirements!
1.Confirm that your Wi-Fi is 2.4GHz!
Beseye Pro supports 2.4GHz Wi-Fi, which is the world’s most common Wi-Fi frequency. All Wi-Fi in the world supports 2.4GHz frequency. There is relatively less 5GHz Wi-Fi so currently we do not support 5GHz frequency.
2. Check if Beseye Pro is connected to your Wi-Fi:
Enable Wi-Fi connection on your mobile device and select the Wi-Fi account which the camera will be connected to.
3. Wi-Fi password: Check that you’ve entered the correct password.
4. Wi-Fi password encryption:
Please use WPA or WPA2 encryption which are considered more secure.